524 7th Street, Oakland, CA
(510) 836-6011
Live Scan Status
While most of the time results are returned to the applicant agency within three days, delays can occur. Applicants should check, for the first seven days, with the applicant agency that requested the background review since the Department of Justice (DOJ) sends results directly to the applicant agency. Delays can be caused by poor fingerprint quality, the existence of any criminal information in the applicant’s record, birthdates before 1920, and incorrect data submitted on the electronic transaction.

24-hour Automated Telephone Service Available:
(916) 227-4557.

If a requesting agency does not have results within seven days and digital Live Scan fingerprints were submitted, applicants can use the automated telephone system to check on their submission. The Applicant will need the following information: (1) your date of birth; and (2) the 10-digit Automated Transaction Identifier (ATI) number that appears at the bottom of the DOJ form requesting Live Scan fingerprint background checks. The ATI number always appears in the following sequence: 1 LETTER; 3 NUMBERS; 3 LETTERS and 3 NUMBERS.

If it has been at least seven days since the applicant was fingerprinted and the automated telephone system does not recognize the transaction, the applicant must call the applicant agency.